Cisco TAC support for Unified Computing System (UCS)
Whilst at Cisco Networkers in Brisbane this week I caught up with Robert Burns who leads the support team for Server Virtualization & Data Center Networking at the Sydney TAC. Cisco run a follow the sun program so Rob and his team cover UCS support for the globe at certain times of the day. As the TAC team get the first access to the hardware they also give great feedback to the BU on the technology.
The video below is an interview I did with Rob on the role the TAC plays for UCS support and what he thinks of the technology.
Its great to know that there is a comprehensive bunch of people who really know the kit well to support any potential issues that may arise. After chatting to Rob I can tell you, he knows his UCS.